User Experience

  • Customer Experience
  • Barcelona, Spain

User Experience

Job description

At Nacar Design, user experience is the craft and application of a design led strategy to the development of end-to-end services that work for the business and users. This role offers a fantastic opportunity to push forward our craft, and develop strong client relationships and realice exciting business opportunities.


This is very much a hands on position, where you will be applying your significant service design and strategy expertise day-to-day, shaping insights and new service propositions, co-designing innovative concepts in line with business goals and bringing a multi-disciplinary client team on the journey. You will also be applying your creative expertise by co-designing and piloting services with customers.


You will have passion for engaging front-line staff as well as executive decision-makers in a collaborative and outcome-driven service design process that generates measurable business outcomes. Line management and mentorship of a small team of service designers will also form a key part of the role.


Who we’re looking for:

At Nacar Design, service design is the craft and application of a design led strategy to the development of end-to-end services that work for the business and users. Although it should form a part of your experience, your remit extends far beyond the craft of digital UI, UX or user journeys. 


We’re after a seasoned practitioner who is comfortable leading and shaping these solutions for ambitious and challenging clients. You’ll be comfortable challenging the brief, having ownership of direction and leading a small team to deliver high quality, high impact outcomes, following a solid human centered design methodology. 


Our company culture is key and so a warm, flexible and collaborative approach to your work and relationships will come as second nature to you. We’re keen to work with someone who looks to push their craft on each engagement and to evolve their practice to keep up with industry trends and changes in our key client sectors. 

Experience working with large corporations or government is essential, and although our key sectors are finance and healthcare, we are also open to working with talented professionals who can bring valuable transferable experience from other sectors to our team.


Requirements

Must have:

  • Proven track record in leading and inspiring client and project teams to deliver high quality, innovative outcomes in a corporate or consultancy environment.
  • Proven experience of delivering UX projects of various sizes and methodologies.
  • Significant practical experience using a broad range of UX methods and approaches, particularly service proposition development, workshop facilitation, customer co-design and training.
  • Experience of day-to-day task direction of multi-disciplinary project teams.
  • Line management/people management experience.
  • Deep applied understanding and application of design process(es).
  • Knowledge and experience of using qual and quant design research methods.
  • Strong influencing, negotiation and communication skills.
  • Willingness to travel (mainly in EMEA, but possibly US).


Desirable:

  • Experience working in tech companies and/or home appliance.
  • A design related degree (e.g. product design, industrial design, HCI).
  • Involvement in industry bodies recognized by the service design sector.
  • Previous experience of defining and implementing new service design capabilities, offerings and propositions.
  • Additional languages.
  • Areas of responsibility.


Methodology/Innovation:

  • Scope out and kick off projects and provide support for project team.
  • Design and innovate processes, standarisation, efficiencies, streamline toolkit.
  • Support the Team Lead to implement new techniques and methodologies.
  • Direct and challenge seniors on methodologies and innovation.


Project Delivery:

  • Lead designer on high profile/high value projects.
  • Manage project deliverables – quality, budget control, time.
  • Deliver client expectations/satisfaction - liaison, objectives, extend scope, opportunities.
  • Manage project evaluation – debrief, lessons learned.
  • Identify and create case studies – measurable success stories.